Refund and Returns:
Due to the nature of these products, we cannot offer a refund.
Shipping Policy:
Following are the terms and conditions that constitute our Shipping Policy.
Create Essentials is not responsible for incorrect shipping addresses.
Domestic Shipping Policy
Shipping Fee: Fees are calculated at Checkout on orders below $75.
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Create Essentials is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Cancellations
Should the need arise to cancel an order after you’ve placed it, please contact info@createesentials.ca. Please be aware that order cancellation is a time-sensitive action. We will do our best to accommodate your request. Please ensure you include your Order Number in your email.
International Shipping Policy
Sadly, Create Essentials does not ship internationally and is only offered in Canada at this time.